Before submitting a complaint to us you need to confirm if the dietitian is an APD or a Dietitians Australia member. 

APDs 

To confirm if the dietitian you’re seeing is a current or active APD search the Register of Accredited Practising Dietitians. 

Member of Dietitians Australia  

To confirm the dietitian is a member of Dietitians Australia, contact us at credentialing@dietitiansaustralia.org.au  

Other dietitians and health professionals 

If they’re not an APD or a member, your complaint will need to be referred to the relevant authority. You may contact: 

• their registration body, for example, the Australian Health Practitioner Regulation Agency (AHPRA)  
• the relevant state and territory health complaints body: 
  • ACT - Health Services Commissioner   
  • NSW - Health Care Complaints Commission  
  • NT - Health and Community Services Complaints Commission  
  • QLD - Office of the Health Ombudsman  
  • SA - Health and Community Services Complaints Commissioner  
  • TAS - Health Complaints Commissioner  
  • VIC - Health Complaints Commissioner  
  • WA - Health and Disability Services Complaints Office  

We can only process complaints that involve a breach of the Code of Conduct for dietitians and nutritionists.  

Review the Code before submitting your complaint. This will help you write your complaint. 

The types of complaints we cannot help with: 

• contracts of employment/engagement. These can be directed to fairwork.gov.au  
• costs and/or fees for dietetic services  
• an APD where civil proceedings are required and/or in motion   
• a person claiming to be a dietitian but is not an APD 
• another health professional who is not an APD 
• if your concern relates to the following outcomes:  
  • seeking an apology  
  • requiring an explanation  
  • refund or compensation  
  • health record access or requests for amendments  
  • policy changes that affect practice. 

Contact your state or territory health complaints body for help directing your complaint to the appropriate authority. Contacts are listed above, under 'who is the complaint about'.

Misunderstandings can sometimes occur. There may be other ways to resolve your concerns before making a complaint. 

Before submitting your complaint, have you considered: 

• speaking with or writing a letter to the dietitian 
• speaking with or writing a letter to the dietitian’s employer/workplace supervisor  
• using the formal complaints process of the dietitian's employer  
• lodging a complaint with the healthcare complaints body in your state or territory