All dietitians should deliver safe and ethical services.

If you're worried about the conduct of an Accredited Practising Dietitian (APD) or a member of Dietitians Australia, you can make a complaint to the Dietitian and Nutritionist Regulatory Council

Before making a complaint

Most issues can be dealt with before making a complaint. Try speaking with the dietitian first. There may have been a misunderstanding.

If this approach doesn’t work, you don’t feel comfortable doing this, or the matter is more serious, you may consider:

  • speaking to their workplace supervisor or using the formal complaints process of the dietitian's employer
  • making a complaint to us
  • lodging a complaint with the healthcare complaints body in your state or territory

APDs and members of Dietitians Australia agree to our Code of Conduct for Dietitians & Nutritionists. Please read the Code of Conduct before making a complaint.

Submit your complaint

Dietitians Australia can only act on complaints about APDs and members of the Association.

If the health professional you wish to make a complaint about is not a dietitian, you may contact:

  • their registration body, for example, the Australian Health Practitioner Regulation Agency (AHPRA)
  • the relevant state and territory health complaints body, listed below
Step 1
Read our Code of Conduct

Read the Code of Conduct for Dietitians & Nutritionists to help form your feedback.

Step 2
Complete the complaint form

Complete the complaint form below with details of the situation.

Complaint form (PDF,188KB)

Complaint form (DOCX,209KB)

If you have a disability preventing you from completing and/or sending a written form, please call us on 02 6189 1200.

Step 3
Submit the form to us

Email the completed form to credentialing@dietitiansaustralia.org.au or post to:

Dietitians Australia
PO Box 2087
Woden ACT 2606

Mark the envelope ‘Confidential’.

Complaints process and outcome

Your complaint will be treated seriously and confidentially, in line with the By-Law Complaints and Disciplinary Procedures.

You will receive acknowledgment of your complaint within 7 business days, via the email or postal address you provided.

Where needed, the complaint can be remediated through:

  • education
  • extra mentoring
  • peer support
  • other practice guidance

Suspension or expulsion is only considered if remediation is insufficient or the practitioner is unwilling to accept or participate in the process. Expelled and suspended members are listed publicly on our website.

Get in touch

If you have questions about our complaints process, contact us at credentialing@dietitiansaustralia.org.au

Expelled and suspended members and Accredited Practising Dietitians (APDs) for disciplinary reasons.
Our professional standards and scope of work for dietitians working in Australia. Our standards ensure dietitians deliver high-quality dietetic services.
Your rights and responsibilities when seeing a dietitian.