All dietitians should deliver safe and ethical services.
If you're worried about the conduct of an Accredited Practising Dietitian (APD) or a member of Dietitians Australia, you can make a complaint to the Dietitian and Nutritionist Regulatory Council.
Before making a complaint
Most issues can be dealt with before making a complaint. Try speaking with the dietitian first. There may have been a misunderstanding.
If this approach doesn’t work, you don’t feel comfortable doing this, or the matter is more serious, you may consider:
- speaking to their workplace supervisor or using the formal complaints process of the dietitian's employer
- making a complaint to us
- lodging a complaint with the healthcare complaints body in your state or territory
APDs and members of Dietitians Australia agree to our Code of Conduct for Dietitians & Nutritionists. Please read the Code of Conduct before making a complaint.
Submit your complaint
Dietitians Australia can only act on complaints about APDs and members of the Association.
If the health professional you wish to make a complaint about is not a dietitian, you may contact:
- their registration body, for example, the Australian Health Practitioner Regulation Agency (AHPRA)
- the relevant state and territory health complaints body, listed below
Read the Code of Conduct for Dietitians & Nutritionists to help form your feedback.
Email the completed form to firstname.lastname@example.org or post to:
PO Box 2087
Woden ACT 2606
Mark the envelope ‘Confidential’.
- ACT - Health Services Commissioner
- NSW - Health Care Complaints Commission
- NT - Health and Community Services Complaints Commission
- QLD - Office of the Health Ombudsman
- SA - Health and Community Services Complaints Commissioner
- TAS - Health Complaints Commissioner
- VIC - Health Complaints Commissioner
- WA - Health and Disability Services Complaints Office
Complaints process and outcome
Your complaint will be treated seriously and confidentially, in line with the By-Law Complaints and Disciplinary Procedures.
You will receive acknowledgment of your complaint within 7 business days, via the email or postal address you provided.
Where needed, the complaint can be remediated through:
- extra mentoring
- peer support
- other practice guidance
Suspension or expulsion is only considered if remediation is insufficient or the practitioner is unwilling to accept or participate in the process. Expelled and suspended members are listed publicly on our website.
Get in touch
If you have questions about our complaints process, contact us at email@example.com